Terms and Conditions
Last updated: November 12, 2026
1. Agreement to These Terms
These Terms and Conditions (“Terms”) govern your purchase of products and services from Columbia Tree Care.
These Terms apply to every order placed with us, whether placed through our website, by phone, by email, or in person at our yard. By placing an order, you agree to these Terms.
2. Products and Specifications
We manufacture and sell green and seasoned firewood, in the form of our Super Sack bags (⅓ of a cord), Half Cord, and Full Cord options.
Species variability. Firewood is a natural product. Individual pieces vary in size, shape, weight, bark coverage, and appearance. Our Mixed Hardwood product is a screened blend whose composition rotates by batch depending on our supply, and no specific species mix is guaranteed.
Moisture content. Firewood is dried to 15–20% moisture at the time it leaves our facility. Moisture content can rise after delivery if firewood is stored uncovered, on bare ground, or in direct contact with moisture. We are not responsible for changes in moisture content that occur after delivery.
3. Measurement and Quantity
The following definitions apply to all orders:
- Cord: the amount of firewood that, when ranked and well stowed, occupies a space of 128 cubic feet, or a pile four feet by eight feet by four feet.
- Face cord (Super Sack bag option): an amount of firewood composed of pieces of uniform length of less than four feet which, when ranked and well stowed, compose a pile eight feet wide and four feet high. Our standard piece length is 16 inches, so a face cord from Columbia Tree Care is a 16-inch face cord, equal to one third of a cord.
- Half cord: one half of a cord.
We do not sell by the rick, the truckload, the pile, or any other unqualified unit, because those are not defined units of measure.
Loose measurement. Because firewood is delivered loose rather than ranked and stowed, loose-thrown wood occupies approximately 40% more volume than the same quantity stacked. Our delivery trucks are measured accordingly, and a full cord is loaded to approximately 180 cubic feet loose so that it measures a true 128-cubic-foot cord once ranked and well stowed. A delivered load will therefore look larger than 128 cubic feet before it is stacked. This is expected and is how the quantity is guaranteed.
Delivery ticket. We provide a delivery ticket or invoice for each bulk firewood delivery stating our name and address, the quantity of firewood delivered, and the price.
4. Orders, Pricing, and Payment
Pricing. Prices are listed on our website and are subject to change without notice. The price that applies to your order is the price confirmed at the time of purchase.
Errors. We make every effort to keep pricing and product information accurate. In the event of a pricing or description error, we reserve the right to correct the error and to cancel or decline any order placed based on incorrect information, including after an order has been submitted. If we cancel an order for this reason and payment has been taken, we will issue a full refund.
Payment. We accept major credit and debit cards through our online checkout. Online payments are processed by our third-party payment processor. We do not store full payment card numbers.
Sales tax. Firewood sold for home heating is exempt from sales tax.
Gift cards. Gift cards are issued electronically, do not expire, and are not redeemable for cash except where required by law. Contact the office by phone to purchase a gift card or certificate.
5. Delivery
Delivery area. We deliver throughout Columbia, Dutchess, Greene, Ulster, and Southern Rensselaer Counties. Delivery availability and fees are based on the distance from our Clermont, NY yard to your delivery address.
Scheduling. After you place an order online, we will contact you by phone or email to schedule delivery. Typical delivery is within 3 to 5 business days of order confirmation. Delivery windows are estimates, not guarantees. Delivery times may be longer during periods of high seasonal demand, and may be delayed by weather, road conditions, equipment issues, or other circumstances outside our control. We are not liable for losses arising from a delayed delivery.
Site access. You are responsible for ensuring that the delivery location is accessible to a loaded delivery truck. This includes adequate driveway width, adequate overhead clearance, an unobstructed approach, and ground conditions capable of supporting a heavy vehicle. You are responsible for informing us in advance of any access limitation, including septic systems, drain fields, sprinkler systems, underground utilities, culverts, private bridges, retaining walls, weight-restricted surfaces, or gate and easement restrictions.
Property risk. Delivery vehicles are heavy. Driving on driveways, lawns, and other surfaces carries an inherent risk of surface marking, rutting, cracking, or settling, particularly when ground is soft, wet, or frozen. By requesting delivery to a specific location on your property, you accept that risk.
We take reasonable care during every delivery. We are not responsible for damage to driveways, lawns, landscaping, irrigation systems, septic components, underground utilities, or other property conditions that you did not disclose to us in advance. Where damage results from our negligence, our liability is limited as described in Section 11.
If you have concerns about the condition of your driveway or grounds, tell us when you schedule, and we will place the load at the curb or another location you specify.
Delivery instructions and driver discretion. We do not require you to be present at delivery, but we do require clear placement instructions in advance. Our driver has final discretion over placement and over whether a delivery can be completed safely.
If, in the driver’s judgment, your instructions are unclear, unsafe, or likely to create a risk to your property, our vehicle or equipment, neighboring property, city or county streets, public land, or any person, the driver may place the load in the nearest location the driver determines to be safe, or may decline to complete the delivery.
Where we deliver to an unattended property based on your instructions, delivery is deemed complete upon placement. If a delivery is declined for safety reasons, we will contact you to reschedule or to arrange an alternative, and any applicable charges will be handled as described in Section 6.
6. Returns, Refunds, and Cancellations
Returns and refunds. Because firewood is a bulk natural product, refunds and returns are not provided after purchase unless a proven issue arises with the product or service. The circumstances under which we will investigate and remedy an issue are described in full in our Return and Shipping Policy (Section 17), which forms part of these Terms.
Cancellations. Orders may be cancelled without charge at any time before the load has been prepared for delivery. Once a delivery has been loaded or a driver has been dispatched, a cancellation may be subject to a charge covering our costs. To cancel or change an order, contact us as soon as possible at (518) 598-7267.
7. Firewood Transport and Quarantine
Moving firewood can spread invasive forest pests. You remain responsible for complying with any state, federal, or campground rules that apply to transporting or burning firewood at your destination, including any rules that apply to travel across state lines or into quarantine areas.
8. Safe Use, Storage, and Assumption of Risk
Firewood is sold for use as fuel. You are responsible for safe handling, storage, and burning.
- Store firewood off the ground, covered on top, and open on the sides for airflow.
- Follow the manufacturer’s instructions and all applicable codes for your fireplace, wood stove, insert, fire pit, smoker, or pizza oven.
- Have chimneys and flues inspected and cleaned regularly by a qualified professional.
- Never leave a fire unattended, and keep fires a safe distance from structures and combustible materials.
- Firewood is heavy. Use appropriate care and equipment when moving or stacking it.
Creosote. Creosote is the tar-like residue that builds up inside a chimney or flue when wood burns incompletely, and creosote buildup is the leading cause of chimney fires. Wet or unseasoned wood burns cooler and smokier because energy is spent boiling off water instead of producing heat, which accelerates creosote formation.
Disclaimer. We are not responsible for injury, fire, smoke damage, chimney fire, creosote accumulation, carbon monoxide exposure, property damage, or other loss resulting from the handling, storage, or burning of firewood, or from the condition, installation, maintenance, cleaning, or operation of any chimney, flue, fireplace, stove, insert, fire pit, smoker, oven, or other appliance in which our products are burned.
9. Commercial and Wholesale Orders
Wholesale, retail distribution, restaurant, and other commercial accounts may be governed by a separate written agreement, purchase order terms, or vendor agreement. Where a signed agreement exists between us and a commercial customer, that agreement controls to the extent it conflicts with these Terms.
10. Intellectual Property
All content on our website, including text, photographs, graphics, logos, product descriptions, guides, research studies, and page design, is owned by Columbia Tree Care or licensed to us and is protected by copyright and trademark law. You may not reproduce, republish, or distribute our content for commercial purposes without our prior written permission.
11. Limitation of Liability
To the fullest extent permitted by New York law:
Our total liability arising out of or relating to any order, product, or these Terms will not exceed the amount you paid for the order giving rise to the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of use, or property damage, arising out of or relating to your purchase or use of our products, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Columbia Tree Care, its members, employees, and contractors from any claim, loss, liability, or expense arising out of your breach of these Terms, your misuse of our products, or your failure to disclose a site condition that affects safe delivery.
13. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or any order will be brought exclusively in the state or federal courts located in Columbia County, NY, and you consent to the jurisdiction of those courts.
Before filing any claim, you agree to contact us first at (518) 598-7267 so that we have an opportunity to resolve the matter directly. Most issues are resolved with a phone call.
14. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time you place an order governs that order. The “Last updated” date at the top of this page indicates when these Terms were last revised.
15. Severability
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16. Contact
Columbia Tree Care
73-10 Trout Creek Road, Clermont, NY 12526
Phone: (518) 598-7267
17. Return and Shipping Policy
Columbia Tree Care is committed to delivering top-notch firewood. Please note that refunds and returns are not provided after purchase unless a proven issue arises with the product or service. After the problematic issue has been identified, the customer qualifies for a return. Here are the criteria for problematic issues:
Return Exceptions
Wood not burning. If you encounter difficulties with your firewood igniting, we’ll conduct an investigation. Columbia Tree Care will replace your firewood at no cost or provide compensation or upgrades to address the issue.
Incorrect amount of wood. In the event of a shortfall in your firewood order, we’ll investigate and offer a refund corresponding to the shortage or deliver the additional firewood at no extra charge.
General quality concerns. If your firewood order doesn’t meet expectations or if you have quality concerns, we’ll investigate the matter and address it based on your preferences. While an immediate full or partial refund may not be guaranteed, suitable compensation can be considered in certain cases. Our goal is to ensure your satisfaction and happiness with your decision to choose Columbia Tree Care.
Delivery Costs
Delivery costs start at $55.00 and may vary with distance; we’ll confirm your delivery cost when we schedule.
Delivery Times
Delivery times range from (on average) 3–5 business days. Once your order is placed, our staff will call and/or email you with the current delivery dates available. These can range between 3 and 5 business days, and can be longer based on seasonal demand.
For further concerns, complaints, or issues after purchase, please contact our office directly at (518) 598-7267.